A key component of sustained business growth is responsible Member service. As a result, we work to ensure that our Members receive exemplary service at various touchpoints. It is vital for us to maintain existing relationships by providing prompt and efficient service, so Member satisfaction is an important factor for us.
A structured grievance redressal framework is outlined in this policy, for the handling of Members’ queries and complaints. The process is supported by a review mechanism, to minimise the likelihood of similar issues recurring in the future.
We follow the following grievance redressal principles:
If a Member has any concerns or grievances, the Member can write an email to info@getpi.in.
Members whose grievances remain unresolved after 7 (seven) working days from the date of raising the issue at Level 1, or who are dissatisfied with the response provided at Level 1, are entitled to write to the Compliance Officer at priyank@getpi.in.
If the Member’s issue is not resolved after 7 (seven) business days after contacting the Compliance Officer as described in Level 2, the Member may write to the Principal Officer at rakesh@getpi.in.
Members who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at scores.gov.in.
The site is administered by SuperMoney Advisors Private Limited (“SuperMoney”), a Company incorporated under the Companies Act, registered with the Ministry of Corporate Affairs.
SuperMoney makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SuperMoney does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
All investing involves risk, including the possible loss of money that the Client invests and past performance does not guarantee future performance. Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund, or designing a portfolio that suits your needs.